Returns & Refund Policy

This policy complies with UK consumer law.

Customised Items

Items that are customised to your specification (e.g. licence plate text) cannot be returned or refunded unless they are faulty or damaged on arrival.

Non-Customised Items

For non-customised products, you have the right to cancel your order within 14 days of receiving the item, provided it is:

• Unused

• In its original condition

• Returned in original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us at info@lalumora.com with your order number in the subject line within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund where appropriate.